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General Information

In the USA


What will the total cost of my purchase be, including shipping and taxes?

How long will it take for my order to ship?

Can I pick up my order locally?


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General Product Questions

How can I tell if my Neunaber pedal has true bypass or buffered bypass?

Will you customize my pedal?

Can you build a 2-in-1 (or 3-in-1) pedal?

Will you have a __________ pedal in the future?

Why don't your pedals take a battery?

Will your pedals work well with my instrument?

Why are your pedals so light-weight compared to some others?

Product Comparisons

Elements / Expanse / Immerse Pedal Comparison

Pedal Basics

What is the best way to order my effects?

Should I place pedals before the input to the amp or in the effects loop?

Will my rig hum if using a stereo pedal with two amps?

What's better: buffered or true bypass?

Can I have trails with true bypass?

Technical Pedal Questions

Do your pedals digitize the dry signal?

Do your pedals change the phase of the input signal?

What is the sample rate / bit depth / processor speed?

How are your products assembled?

Is there an advantage to a 12V adapter rather than 9V?

Can the two channels of a stereo pedal be used as discrete mono?

How has the Wet Mono Reverb changed between versions?

Reverb Basics

Why do I hear a short delay before the reverb?

Why does reverb sound louder with overdrive than with a clean signal?

Immerse Reverberator

There's no dry signal coming through my Immerse.

Expanse Series

The right-hand knob stopped working.



General Troubleshooting Topics


Limited Warranty

How to Get Service

Requesting Service