What items are returnable?
- Items purchased directly from Neunaber Audio
- Within 15 days of receipt of your shipment
- In new, original condition
- With all original packaging and accessories included
What items are not returnable?
Are there any charges for return?
- There are no "restocking fees"
- Original shipping charge is non-refundable, including our cost for "free" shipping (will be deducted from the refund)
- You are responsible for return shipping charges. If using our pre-paid shipping label, the cost of return shipping will be deducted from the refund.
How do I start a return?
- Send us a message using the form on this page. Please include your order number.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, your refund will be processed and a credit will automatically be applied to the original method of payment within 10 business days.