What items are returnable?
- Items purchased directly from Neunaber Audio or our Reverb.com store
- Within 15 days of receipt of your shipment
- In new, original condition
- With all original packaging and accessories included
What items are not returnable?
- Software — Please take advantage of the free trial. Make sure the software suits your needs before purchasing a license.
Are there any charges for return?
- USA Customers: We will send you a pre-paid shipping label and deduct the cost from your refund.
- International Customers: You are responsible for return shipping.
How do I start a return?
- Send us a message using the form on this page.
- Include your order number and state that you would like to return your purchase for a refund.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, your refund will be processed and a credit will automatically be applied to the original method of payment within 10 business days.